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I gotta brag a little...
As many of you know, I've been having "issues" with my MM251 (see HERE for the full details).
Everybody here has been very helpful here, and I've learned a LOT about my welder trying to track this thing down. The final verdict was that it needed some professional TLC, so I took it to a local service center.
Well, they've had it for about a week (the only guy who does welders has been on vacation), and when the guy finally started looking at it, he starts down the path that if there's nothing wrong with it, they'll need to charge me for the service (regardless of warranty), and how it's "borderline acceptable" for the amount of spatter I'm getting.
This got me a little worried
, so I got on the phone with ROCK, and his trusty Secret Agent, Mike just to get the straight poop (this is at about 11:30 local time). Rock says no problem, don't worry about it, we'll take care of it. I tell him I appreciate the help, just wanted to get the ball rolling in case the tech has any "issues", I'll call back if I need assist. The Miller/Hobart Team then pro-actively call the service center, get the tech on the phone, and start feeding him scope traces of what he SHOULD be seeing.
At 12:30 local time I get a call from the tech at the service center, and all of a sudden we've gone from "borderline acceptable" to "bad board". Looks like there was an erratic spike going out about every 12Ms that was the culprit for my problem. At 1:00 local time, ROCK calls to say that new board has been shipped and I should have my machine back on Thursday.
I ask you: where else can you get this kind of manufacturer support? How often to people go THIS far out of their way to make sure their customers are happy? How many other companies stand behind their products like this?
I can tell you my experience is that there aren't many service organizations that provide this level of service, responsiveness, or thoroughness. When I find a company that does business like this, I stick with them!
BTW: Rock, please feel free to pass my # on to any managers I should talk to at your end to make sure you and Mike get raises!
Regards,
Herb Geozos
Happy Miller Customer
Everybody here has been very helpful here, and I've learned a LOT about my welder trying to track this thing down. The final verdict was that it needed some professional TLC, so I took it to a local service center.
Well, they've had it for about a week (the only guy who does welders has been on vacation), and when the guy finally started looking at it, he starts down the path that if there's nothing wrong with it, they'll need to charge me for the service (regardless of warranty), and how it's "borderline acceptable" for the amount of spatter I'm getting.
This got me a little worried
, so I got on the phone with ROCK, and his trusty Secret Agent, Mike just to get the straight poop (this is at about 11:30 local time). Rock says no problem, don't worry about it, we'll take care of it. I tell him I appreciate the help, just wanted to get the ball rolling in case the tech has any "issues", I'll call back if I need assist. The Miller/Hobart Team then pro-actively call the service center, get the tech on the phone, and start feeding him scope traces of what he SHOULD be seeing.At 12:30 local time I get a call from the tech at the service center, and all of a sudden we've gone from "borderline acceptable" to "bad board". Looks like there was an erratic spike going out about every 12Ms that was the culprit for my problem. At 1:00 local time, ROCK calls to say that new board has been shipped and I should have my machine back on Thursday.
I ask you: where else can you get this kind of manufacturer support? How often to people go THIS far out of their way to make sure their customers are happy? How many other companies stand behind their products like this?
I can tell you my experience is that there aren't many service organizations that provide this level of service, responsiveness, or thoroughness. When I find a company that does business like this, I stick with them!
BTW: Rock, please feel free to pass my # on to any managers I should talk to at your end to make sure you and Mike get raises!
Regards,
Herb Geozos
Happy Miller Customer
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