I have a reconditioned Hobart Handler 125, purchased in July of 2008. I had a problem with the original gun/cable which Hobart replaced under warranty with no fuss. However, the replacement that I received had about two inches of exposed wires at the gun end of the cable. I figured this was only a cosmetic defect, or Hobart would not have sent it that way. Plus, I was anxious to get back to work, so I overlooked the defect and used the new gun. Big mistake.
Recently, the exposed liner contacted the item I was welding. The resulting short circuit partially melted the liner, the gas tube, and the insulation around the wires (it actually caught fire). I'll try to insert an image below, but if that doesn't work you can see it at http://s281.photobucket.com/albums/k...der-Damage.jpg.
About a week ago, I used the "contact us" page on the Hobart website to ask for another replacement under warranty. I did not receive a reply, so I tried again a few minutes ago. Is it unreasonable for me to ask Hobart to replace the gun/cable? I can see how they might expect me to have returned the bad cable they sent me without trying to use it, but in my view I actually tried to do them a favor by accepting it and trying to "make do" with what they sent me. If they won't replace it, I'll probably try to repair it somehow. Either shorten the cable by about six inches or try to replace the liner.
Recently, the exposed liner contacted the item I was welding. The resulting short circuit partially melted the liner, the gas tube, and the insulation around the wires (it actually caught fire). I'll try to insert an image below, but if that doesn't work you can see it at http://s281.photobucket.com/albums/k...der-Damage.jpg.
About a week ago, I used the "contact us" page on the Hobart website to ask for another replacement under warranty. I did not receive a reply, so I tried again a few minutes ago. Is it unreasonable for me to ask Hobart to replace the gun/cable? I can see how they might expect me to have returned the bad cable they sent me without trying to use it, but in my view I actually tried to do them a favor by accepting it and trying to "make do" with what they sent me. If they won't replace it, I'll probably try to repair it somehow. Either shorten the cable by about six inches or try to replace the liner.

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